Customer Order Management Representative

As Customer Service Officer at Overseas Distribution Company, you will act as a liaison, provide product/ services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will handle the customer requests from A-Z and maintain the positive customer relationship by taken care about their orders.

  • Maintain customer accounts by processing customer orders.
  • Following up the full outbound process from order until final delivery at customer.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Managing daily customer orders and update our systems accordingly.
  • Provide accurate, valid, and complete information by using the right systems.
  • Strong communication to customers and ODC colleagues.
  • Go the extra mile to engage customers.

The profile of our ideal candidate

  • Minimum bachelor degree.
  • Knowledge of logistics and transport management.
  • Hands on mentality.
  • Ability to manage customer requests of all aspects.
  • Great written, verbal and interpersonal skills.
  • Excellent in communication & organization.
  • Fluent in English.
  • Team player.
  • You can identify yourself with our core people values: Show Mutual Respect – Aim for long term & sustainable relations – Seek for Improvements – Be Transparent – Contribute to a pleasant working environment.

What do we offer?

  • Working in an interesting global industry and a financially solid organization.
  • Possibility to display and develop your logistic & coordinating skills & knowledge in an open environment with flat hierarchies, flexibility and fast decisions.
  • Opportunity to interact with international contacts.
  • Be part of a great team and an ambitious company.
  • Enjoy a working place with a variety in tasks, a broad scope & interesting projects.
  • Potential to take over more responsibilities.
  • An attractive remuneration package in accordance with the skills and experience you bring.
  • Interesting products and staff benefits.

Overseas is a very ambitious company that wants to grow strongly and quickly. We strive to be the best in our industry. To achieve this we want to bring top talents on board.
Can you convince us of your top talent and are you looking for a challenging job? Send us your cv with motivation included to IVanbouchaute@overseas.be or use the application form on our website.

Agency calls are not appreciated.

 

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