Customer Service Employee Road Logistics

Customer Service Employee Road Logistics | Belgium | req65352

We are looking for a Customer Service Employee to join our Road Logistics team in Kampenhout.

YOUR ROLE

The Customer Service Employee acts as a centralized interface/ helpdesk between our customers, the Road Logistics department, and the suppliers.

YOUR RESPONSIBILITIES

  • Handling of different customer requests;
  • Complaint handling and reporting in case of deviations on requested deliveries (delays, difficulties, damages);
  • Organization of specific transports (express, etc.) in accordance with Road Logistics department;
  • Repartition of orders to the responsible forwarding pools;
  • Track and Tracing for specific clients;
  • Creation and maintenance of different statistics (KPI, etc);
  • Compliance with required customer quality standards.

YOUR SKILLS AND EXPERIENCES

  • Apprenticeship as forwarding agent or similar experience;
  • Good experience in the Customer Service business;
  • Knowledge about transport / logistics processes;
  • Strong affinity with required customer quality standards;
  • Language skills: Dutch, French and English; German is a plus;
  • Ability to work in a team, flexibility, stress-resistance , take responsibility;
  • Ability to fulfill critical tasks on time, keep schedules and deadlines.

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GOOD REASON TO JOIN

We offer a challenging position with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.

ABOUT KUEHNE + NAGEL

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

CONTACT

Uros Blagojevic
+49 (0) 151 441 474 39

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