As responsible for the Transport Customer Service, you are in charge of coordinating the team active on administrative follow-up of all transport documents. You are the point of contact for our customers, planning team and dispatching. You report directly to the Transport operations manager.

Responsibilities:

• You are responsible for coordinating the customer service team:
  • Introduction and coaching of new colleagues
  • Daily follow-up of the accuracy of the administrative data processing of transport orders (EDI & paper version).
• You implement processes and reporting tools to operations (planning team and customer)
• You coordinate the main customer accounts
• You keep track on process monitoring and develop critical eye to implement improvement

• You are key user for implementation of new TMS (Winsped):
  • Order processing
  • EDI integration
  • Customer master data
  • Standardisation of KPI and reporting tools (also based on customer requests)

Profile:

• You have a master education and experience in logistics, supply chain, transportation or equivalent ability is an asset.
• You have people management skills.
• You have strong interest in change management.
• You are hands-on, flexible and stress resistant.
• Fluency in Flemish, French and English is essential.

We offer :

• Permanent contract with a growth perspective
• A competitive salary pack with extra-legal advantages
• International enterprise offering a pleasant working environment