Customer Service Manager

As responsible for the Transport Customer Service, you are in charge of coordinating the team active on administrative follow-up of all transport documents. You are the point of contact for our customers, planning team and dispatching. You report directly to the Transport operations manager.

Responsibilities:

  • You are responsible for coordinating the customer service team:
    • Introduction and coaching of new colleagues
    • Daily follow-up of the accuracy of the administrative data processing of transport orders (EDI & paper version).
  • You implement processes and reporting tools to operations (planning team and customer)
  • You coordinate the main customer accounts
  • You keep track on process monitoring and develop critical eye to implement improvement
  • You are key user for implementation of new TMS (Winsped):
    • Order processing
    • EDI integration
    • Customer master data
    • Standardisation of KPI and reporting tools (also based on customer requests)

Profile:

  • You have a master education and experience in logistics, supply chain, transportation or equivalent ability is an asset.
  • You have people management skills.
  • You have strong interest in change management.
  • You are hands-on, flexible and stress resistant.
  • Fluency in Flemish, French and English is essential.

We offer :

  • Permanent contract with a growth perspective
  • A competitive salary pack with extra-legal advantages
  • International enterprise offering a pleasant working environment

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