SENIOR BUSINESS ANALYST

Are you data driven and looking to share your eye for detail? Are you looking for a job that is not the same every day and where you get opportunities to grow?

Then maybe you are our new SENIOR BUSINESS ANALYST!

At Lineas you can:

  • Work in an open and flexible environment where you can be yourself
  • Do things and put your ideas forward
  • Contribute to a better environment

Who are we?
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.

We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference!

Who are we looking for?
The Senior Business Analyst is responsible for the steering of the Customer Care results (i.e. revenues, profitability, process and personal development). Our business analyst will steer via frequent report analyses on the performance of the customer care team and will design a customer experience improvement plan. Follow – up will also be a part of this role, as well as forecasting. You will create transport of data and be transparent cross department.

What are your duties?

  • Result steering
    • Monitoring and steering of data results in the customer care department
    • Deliver a service to our clients
    • Set up data models
    • Analyzing results
    • Create transparency and transport of data cross department
    • Advise our director of customer relations
  • Process improvement
    • Create a continuous feedback loop on: performance, product definition, profitability increases, and tender wins; including improvement process management projects with internal and external stakeholders
    • Creation, refinement and monitoring of a customer experience plan

 

What is your profile?

  • You have proven experience as a data analyst
  • Your school background is related to economics and/or mathematics
  • You are fluent in English (NL/FR is a plus)
  • You are happy to visit our offices and colleagues in Brussels occasionally

What do we have to offer you?
With us you will have the opportunity to develop your career in a fast growing and international company.

  • You will be part of a team of passionate colleagues who will make the Modal Shift a reality.
  • You will receive an attractive salary with attractive fringe benefits.
  • We give you a personal training and all the coaching you need to get started.
  • Afterwards, you will be given every opportunity to further develop your talents.
  • You are allowed to work autonomously and independent of time – even from home or on location when it suits you best.
  • You will end up in a young and energetic company. Things are moving fast here and a lot is always changing. That opens up permanent perspectives for your career.

Lineas stands for diversity. We believe that skills and talent are unrelated to gender, ethnicity, age, social background, sexual orientation, philosophical or religious beliefs, …

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